1. Introduction
At Rankoro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully to understand our practices regarding your personal data.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, company name, and job title when you create an account
- Profile Information: Profile picture, preferences, and settings
- Payment Information: Credit card details and billing address (processed securely by our payment providers)
- Communications: Messages you send us through support channels, feedback, or surveys
- Content: Keywords, websites, and content you analyze or create using our Service
2.2 Information We Collect Automatically
When you use our Service, we automatically collect certain information, including:
- Usage Data: Features used, pages visited, time spent, click patterns
- Device Information: Browser type, operating system, device type, unique device identifiers
- Log Data: IP address, access times, referring URLs, error logs
- Location Data: General geographic location based on IP address
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Social media platforms if you connect your account
- Business partners and integration providers
- Publicly available sources for business contact information
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience
- Train and improve our AI models (using anonymized data)
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party vendors who perform services on our behalf, such as:
- Payment processing (Stripe)
- Cloud hosting (AWS, Google Cloud)
- Analytics (Google Analytics, Mixpanel)
- Customer support (Intercom)
- Email delivery (SendGrid)
4.2 Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
4.3 Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent
We may share information with your consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our Service through anonymized analytics
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@rankoro.ai.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Understand how you use our Service
- Improve performance and functionality
- Deliver targeted advertising (with consent)
You can control cookies through your browser settings. Note that disabling cookies may affect functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Compliance with applicable data protection frameworks
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
12. European Privacy Rights
If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the GDPR including access, rectification, erasure, portability, and the right to lodge a complaint with a supervisory authority.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at: